Who we are and where orders ship from
POSTLO is operated by Chenzhou Beihu District Liangling Trading Co., Ltd., a company based in Hunan, China. Orders for U.S. customers are fulfilled and dispatched from our U.S. warehouse.
U.S. fulfillment and return location
Our U.S. fulfillment and return location is:
POSTLO
1704 Blenheim Dr
Springfield, IL 62711
United States
This is the same location used for shipping and returns. For assistance, call +1 (217) 652-5278 or contact us before mailing a return so we can provide the return instructions.
Order processing
Orders are processed within 1–3 business days after order confirmation. This is the time before the order is handed to the carrier. Tracking details are sent to the email address provided at checkout once an order ships.
Shipping options and charges
For U.S. orders, Standard shipping is $8. Standard shipping is free for orders of $70 or more. Express shipping is $15. The available options and final shipping charge for your order are shown at checkout before you complete your purchase.
After dispatch, estimated carrier transit is 3–7 business days for Standard shipping and 1–3 business days for Express shipping. These estimates begin when the carrier receives the order and do not include the 1–3 business days of order processing. Actual delivery may vary by destination, carrier service, weather, and other delays. Tracking details are emailed after dispatch.
Returns
For return eligibility, return shipping responsibility, and refund timing, see our Returns & Refunds policy.
Questions?
For order or shipping questions, contact us through the Contact page and include your order number.